FAQs

Every dress page has a size chart with bust, waist, hip, and length measurements in both inches and centimeters. Grab a tape measure, measure yourself flat (not pulled tight), and compare. If you're right between two sizes, go one up — our fabrics have minimal stretch and a slightly roomier fit is always more comfortable.

No worries — you can return it within 30 days for a full refund (as long as it's unworn, unwashed, and still has all tags). We don't offer direct exchanges, but you can return the original and place a fresh order for the right size. See our Return Policy for the full rundown.

Not at the moment, but we're working on it. For now, you can place an order using someone else's shipping address and include a personal note in the order comments.

Yes, all US orders ship free via UPS. After our team processes your order (1–3 business days), delivery typically takes 3–5 business days. You'll get a tracking number by email the moment it ships.

Tracking can occasionally pause between carrier scans — give it 24–48 hours. If there's still no movement after 5 business days, email us at info@lookingwests.com and we'll investigate with UPS directly.

Unfortunately, UPS cannot deliver to P.O. boxes or APO/FPO addresses. Please provide a physical street address when checking out.

We currently ship within the United States only. If you're outside the US and interested in ordering, reach out to us — we may be able to arrange something on a case-by-case basis.

You have 30 days from the day your package arrives to initiate a return. Items must be unworn, unwashed, with all original tags attached and in their original packaging. Final-sale and clearance items cannot be returned.

If you're returning because of a defect, wrong item, or damage — we cover it and send you a prepaid label. If you're returning because of personal preference (changed your mind, size issue), return shipping is on you. We recommend using a tracked service so both sides have peace of mind.

All refunds will be issued to your original payment method. Processing Time: Please allow 3–5 business days for us to inspect and process your return once it arrives at our warehouse. After the refund is processed, it may take an additional 5–10 business days for the amount to appear on your statement, depending on your bank or card issuer's processing times.

We work with a range of materials depending on the style: 100% polyester (wrinkle-resistant, great for travel), 100% cotton and 100% viscose (breathable, natural feel), and cotton-viscose blends (softness plus drape). Every product page lists the exact fabric composition and weight.

Care instructions vary by fabric and are printed on the garment label as well as the product page. Quick rule of thumb: polyester styles = hand wash cold, hang dry. Cotton and viscose = machine wash cold, gentle cycle. Always check the label to be safe.

Most of our dresses come with full linings or are made from opaque fabrics. For mesh-overlay styles, a stretch lining is included underneath. Specific details about opacity are noted on each product page.