Payment Policy

At Looking West, we are committed to providing you with a smooth and secure checkout experience. This page outlines the details of how we handle payments.

Accepted Payment Methods

We accept the following payment methods:

American Express

Diners Club

Discover

JCB

Maestro

Mastercard

Visa

Payment Security

All transactions on our website are processed via Shopify Payments, a payment gateway that complies with PCI DSS Level 1 security standards. This means:

- Your payment information is encrypted using industry-standard SSL/TLS technology.

- We do not store your full credit card details on our servers.

- All payment data is handled by Shopify's secure payment infrastructure.

- Your financial information is protected against unauthorized access.

Your bank statement may show "Shopify" or "Looking West" rather than our website URL.

Currency

All prices on our website are displayed in US Dollars (USD / $). If you are shopping from outside the US, your bank or card issuer will convert the amount to your local currency based on the current exchange rate. Please note that your bank may charge additional foreign transaction fees.

Order Processing and Charges

Payment Timing: Your payment will be authorized and charged at checkout.

Authorization Holds: If an item is out of stock, we will contact you before processing the charge.

Pending Charges: If you see a pending charge that is subsequently cancelled, the record will typically disappear from your statement within 3-5 business days.

Payment Verification

To prevent fraud, we may sometimes require additional verification for orders. This may include:

- Verifying that your billing address matches the address on file with your card issuer (AVS verification)

- Requesting photo ID for high-value orders

- Contacting you via email or phone to confirm order details

We reserve the right to delay processing or cancel orders that cannot be verified. If your order is affected, we will contact you within 24 hours.

Payment Failure or Rejection

If your payment fails or is declined, please check the following:

- Ensure the bank card details entered are accurate

- Check that there are sufficient funds or available credit on the card

- Confirm the card has not expired

- Confirm that international transaction capabilities are enabled for the card (if applicable)

- Check if your bank has temporarily blocked the transaction for security reasons

If the issue persists, please try an alternative payment method or contact your bank directly. You may also contact our team at info@lookingwests.com for assistance.

Promo Codes and Discounts

- Promo codes must be entered at checkout; they cannot be applied after an order has been submitted

- Only one promo code may be used per order

- Unless otherwise stated, promo codes cannot be combined with other offers or promotions

- We reserve the right to cancel orders that use expired or invalid promo codes

Refund Processing

If you are eligible for a refund, please allow 3–5 business days for us to inspect and process your return. Once approved, the refund will be issued to your original payment method. Depending on your bank or card issuer's processing times, it may take an additional 5–10 business days for the refund to appear on your statement.

For full details regarding returns and refunds, please refer to our Refund Policy.

Your Rights

In accordance with Federal Trade Commission (FTC) regulations and applicable state consumer protection laws, you are entitled to appropriate remedies if the product is defective, does not match its description, or is not delivered. Nothing in this policy affects your statutory rights.