Privacy Policy

Last updated: June 1, 2026

Looking West values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit our website, make a purchase, or interact with us. By using our website, you agree to the practices described in this policy.

1. Information We Collect

Information You Provide Directly

We may collect the following information when you browse our website, create an account, make a purchase, or contact us:

- Personally identifiable information: name, email address, phone number

- Shipping and billing addresses

- Payment information (securely processed via Shopify Payments—we do not store your full credit card number)

- Account credentials (username and encrypted password)

- Order history and preferences

- Communications sent to us (emails, messages, customer service inquiries)

Information Collected Automatically

Certain information is automatically collected when you visit our website:

Device information: browser type, operating system, device model, screen resolution

Usage data: pages viewed, time spent on pages, click behavior, referral/exit URLs

Location data: approximate geographic location based on IP address

Cookies and tracking technologies: session cookies, persistent cookies, pixel tags, web beacons

Information from Third Parties

We may receive information from the following sources:

- Payment processors (transaction confirmation details)

- Advertising partners (marketing campaign performance data)

- Social media platforms (if you interact with us via social media)

2. How We Use Your Information

We use the collected information for the following purposes:

Processing and fulfilling orders: shipping, delivery, and order status updates

Communicating with you: order confirmations, shipping notifications, customer service responses, and marketing emails (subject to your consent)

Improving the website: analyzing usage patterns, testing new features, and optimizing your shopping experience

Personalizing the experience: recommending products, displaying relevant content, and remembering your preferences

Preventing fraud: detecting and preventing fraudulent transactions and unauthorized access

Complying with legal obligations: responding to legal requests, enforcing our terms, and meeting regulatory requirements

Conducting promotions and giveaways: managing your participation in contests, surveys, or special offers

3. How We Share Your Information

We do not sell your personal information for monetary gain. We may share your information in the following circumstances:

Shopify

• Purpose: Our e-commerce platform; processing payments and storing related data.

Logistics Carriers (UPS)

• Purpose: Delivering your orders and providing tracking information.

Payment Processors (Shopify Payments)

• Purpose: Securely processing your transactions.

Email Marketing Providers

• Purpose: Sending order updates and marketing communications (subject to your consent).

Analytics Providers (e.g., Google Analytics)

• Purpose: Understanding website traffic and usage patterns.

Advertising Partners (e.g., Meta, Google Ads)

• Purpose: Running targeted advertising campaigns.

Legal Authorities

• Purpose: When required by law, subpoena, or court order.

All third-party service providers are contractually obligated to protect your information and use it solely for the purposes we specify.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies-Necessary for the website to function (e.g., shopping cart, checkout, account login). These cookies cannot be disabled.

Advertising/Tracking Cookies-Used to display relevant ads and track ad performance across platforms (e.g., Meta Pixel, Google Ads).

Preference Cookies-Remember your settings, language, and display preferences.

Managing Cookies

You can manage cookies through your browser settings. Most browsers allow you to:

- View and delete cookies

- Block third-party cookies

- Block all cookies

- Set preferences for specific websites

Please note that disabling essential cookies may affect website functionality, such as the ability to add items to your cart or complete a checkout.

5. Data Security

We take the security of your personal information seriously and have implemented the following measures:

- SSL/TLS encryption on all pages

- PCI DSS compliance via Shopify Payments

- Access controls — only authorized personnel can access personal data

- Regular security audits of our systems and third-party service providers

While we are committed to protecting your data, no method of internet transmission is 100% secure. We recommend using a strong password and keeping your account credentials confidential.

6. Data Retention

We retain your personal information for the period necessary to fulfill the following purposes:

- To fulfill the purposes described in this policy

- To comply with legal obligations (e.g., tax records, financial transactions)

- To resolve disputes and enforce our agreements

Order data is retained for 7 years for tax and accounting purposes.

Marketing preferences are retained until you unsubscribe or request deletion.

Account data is retained until you close your account or request deletion.

7. Your Rights Under U.S. Privacy Laws

Applicable to all U.S. customers

You have the right to:

- Access the personal information we hold about you

- Correct inaccurate or incomplete personal information

- Delete your personal information (subject to legal exceptions)

- Opt out of receiving marketing emails at any time

How to Exercise Your Rights

You may submit a request via:

Email: info@lookingwests.com

Phone: +1 9282821962

We will verify your identity before processing any request. We will respond to requests within 45 days. If additional time is required, we will notify you.

California Residents-California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you additional rights:

Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of collection, the business purposes for collection, and the categories of third parties with whom we share your information.

Right to Delete: You have the right to request that we delete your personal information, subject to certain legal exceptions.

Right to Opt Out of Sale/Sharing: We do not sell your personal information for monetary value. We do not share your personal information for cross-context behavioral advertising purposes. If this practice changes, we will update this policy and provide a "Do Not Sell or Share My Personal Information" link.

Right to Correct: You have the right to request that we correct inaccurate personal information.

Right to Limit Use of Sensitive Personal Information: We do not use sensitive personal information for purposes other than those permitted by law.

Categories of Personal Information Collected (Last 12 Months):

- Identifiers (name, email, phone, shipping address, billing address)

- Commercial Information (order history, purchase records)

- Internet/Network Activity (browsing history, interactions with our website)

- Geolocation Data (approximate location based on IP address)

- Inferences drawn from the above categories

Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights.

How to Submit a Request: You may submit a verifiable consumer request by:

Email: info@lookingwests.com

Phone: +1 9282821962

We will verify your identity before processing any request. We will respond within 45 days of receiving your request. If additional time is needed (up to an additional 45 days), we will notify you.

Authorized Agents: You may designate an authorized agent to submit a request on your behalf. We may require proof of the agent's authorization and may still require you to verify your identity directly.

Financial Incentive Programs: We do not offer financial incentive programs that require disclosure under CCPA.

8. Children's Privacy

Looking West does not knowingly collect personal information from children under the age of 13. Our website and products are intended for individuals aged 13 and older.

If we discover that we have collected information from a child under the age of 13 without parental consent, we will take steps to delete that information as soon as possible. If you believe a child has provided us with personal information, please contact us at info@lookingwests.com.

9. Third Party Links

Our website may contain links to third-party websites (e.g., social media platforms, partner websites). We are not responsible for the privacy practices or content of these external websites. We encourage you to read the privacy policy of each website you visit.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email. We encourage you to review this policy periodically to stay informed about how we protect your information.